Refund Policy

Last updated: September 25, 2026

At Éclora, we want you and your little dinosaur fans to love your Dinosaur Light. This policy explains what happens if something goes wrong with your order.

Your order is protected — 90 days

If your Dinosaur Light arrives damaged or defective, contact us within 90 days of delivery and we'll make it right: we will send you a free replacement or issue a full refund of the item. Just email us at contact@geteclora.com with your order number and a photo or short video showing the issue. You will not be asked to pay any return shipping for a damaged or defective item.

Returns for any other reason

If you simply changed your mind, you can return your Dinosaur Light within 14 days of delivery, as long as it is unused, in its original condition and original packaging. Contact us first at contact@geteclora.com to receive your return instructions; items sent back without contacting us first cannot be accepted. Return shipping costs for change-of-mind returns are paid by the customer.

30 Day Warranty (optional add-on)

If you added the 30 Day Warranty to your order, contact us within 30 days of delivery if your light stops working properly with normal use and we will replace it free of charge.

Shipping Protection (optional add-on)

If you added Shipping Protection to your order and your package is lost, stolen or damaged in transit, contact us and we will reship your order at no cost.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund. Add-ons (Shipping Protection, 30 Day Warranty) are non-refundable except when the item arrived damaged or defective.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Contact

Questions about returns or refunds? Email us at contact@geteclora.com.